Assessor Resource
UEGNSG713A
Investigate billing exceptions-conditions
Assessment tool
Version 1.0
Issue Date: May 2024
2)
This competency standard shall apply to any safe work site where Gas, Water or Electricity Industry operations occur, subject to all Workplace Health and Safety (WHS)/ Occupational Health and Safety (OHS) and duty of care requirements being met for the workplace.
This unit is intended as an AQF 3 entry level competency for new entrants in the gas industry. It is suitable for pre-employment and employment-based programs under an approved contract of training.
1) Scope:
1.1) Descriptor
This unit covers the investigating billing exceptions and the implementing solutions in a utilities industry environment.
This encompasses considering standard exceptions and conditions; solving relevant problems; investigating why billing exceptions occur; liaising with customers; and developing solutions to relevant problems.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)